"Upon closer investigation we've ascertained that the problems with the Terra server occurred during the period of downtime and are not ongoing. This means that a database rollback will not be required. We are currently investigating whether the character model issues can be fixed in a single operation, but if not our GM team now have the tools to fix them on an individual basis.
If we cannot resolve the character problems automatically we will ask you to report any corrupt character(s) you may have to the helpdesk so we can schedule a GM to visit you for reconstructive surgery. More details will be given as and when we complete the investigation."